Renewable Energy Leader Case Study

Use case

Risk Mitigation, Protecting Investment, Business Continuity

Industry

Renewable Energy

Services

Software Escrow Agreement

Challenge

In the fast-growing renewable energy industry, customers want strong assurances that their solar energy systems will continue running reliably for decades.

As the company’s technology requires long-term service commitments and has an extended operational life, customers needed confidence that they would be protected if the vendor became unavailable or unable to fix problems.

With the U.S. aiming for renewable energy to account for about 31% of energy generation by 2050, this created both opportunity and risk in an investment-intensive and complex sector.

“Escrowing software is becoming a more consistent request by our customers. We need a provider like NCC Group, where we can securely store that source code on an untouchable basis until the release conditions are met.”

– Legal Counsel at Renewable Energy Leader

Solution Implemented

The renewable energy provider partnered with Escode, to offer software escrow as a risk mitigation tool to its customers.

They placed written materials, methodologies for battery technologies, firmware, and software source code into escrow accounts, ensuring these assets would be securely stored and only released under agreed-upon conditions.

Escode was initially selected for its strong reputation, and over time, the partnership expanded as the company scaled its escrow offerings. The process remained simple and streamlined, with reliable products, top-notch support, and the convenience of signing agreements through DocuSign.

“Our customers know the NCC Group brand, so they don’t hesitate when we say that you’re our escrow agent. You’re a great service provider and have allowed us to scale, and you’re also affordable.”

– Legal Counsel at Renewable Energy Leader

Results

By offering escrow services, the renewable energy leader provided its customers with critical peace of mind and a major risk mitigation point.

Customers were assured that if the vendor became unavailable, they could access the materials needed to maintain their systems.

The company has continued to grow its escrow offering alongside its business, supporting its reputation as a reliable and innovative provider in the renewable energy space.