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Give your subscribers confidence in their SaaS applications

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Business Challenge

Although more and more companies are moving to the cloud as a way to reduce software costs and get up and running quickly, there are also risks that give all potential subscribers pause. Can you credibly answer questions about what happens to your customers’ applications and data if you disappear?

Subscribers need confidence that no matter what happens to you as their provider, they’ll have access to their applications and critical data. When your service is unavailable, your customers are missing a key link in their business operations and eventually their bottom line will suffer. In an increasingly competitive world, you can’t afford to address your customers’ best interests with ambiguity.

Your company is in a growth curve and the objective is to close deals with consistency and protect the bottom line. Assurance is important to allow your customers to feel they’re in control regardless of what happens to your business. Every deal counts and your solutions are innovative, but you need to differentiate yourself in the highly-competitive market.

How This Affects You

  • You need to close the deal, but customers may think you’re too small and view you as risky.
  • You need to differentiate yourself from competition and prove yourself as a provider.
  • Your profitability in a SaaS model is highly dependent on long-term customer retention.

What If You Could ...

  • Prove your trustworthiness and be a safe choice?
  • Not worry about losing a customer because of an outage?
  • Level the playing field with more established competitors or differentiate yourself in a measurable way?


INDUSTRY FACT: 46% of all potential SaaS sales fall through due to subscribers’ perceived risk of entrusting their data and application to a provider. Source: Softletter Research. “2013 Softletter SaaS Report.” 2013.

Our Cloud Services at a glance

Our SaaSProtect® Suite of Services is an industry-first set of offerings focused on business continuity for subscribers and disaster recovery for providers. With SaaSProtect® Services, you can address subscriber concerns by safeguarding their information with the level of SaaSProtect® protection that best fits your customers’ needs. Subscribers will have confidence in knowing they can continue to use your application if you are no longer available, and they can extract the most up-to-date copy of their data at the end of the recovery period to ensure a smooth transition. You can remove any ambiguity in your service level agreements (SLAs) regarding uptime and data access, exceed your customers’ expectations and set your solution apart from the competition.

SaaSProtect® Backup offers your subscribers continuous, automated online backup from you to Iron Mountain, where a virtual copy of the application and data are stored daily.

SaaSProtect® Continuity offers your subscribers continuous, automated online backup and virtual replication of your application and environment to Iron Mountain, where a restore-ready environment is always available to provide access to the application and data.

SaaSProtect® High Availability offers continuous, automated online backup, real-time virtual replication and one-to-one mirroring of your application and environment to Iron Mountain, where an always turned on, always ready environment is available. With the SaaSProtect High Availability Service, you can also use advanced cloud-based disaster recovery services for yourself should you have an unplanned outage or need a redundant recovery environment for planned outages. You’ll benefit from advanced recovery capabilities that enable you to seamlessly failover to Iron Mountain should an unplanned outage occur, and failback to your primary environment once it’s available again — without any downtime for your customers.

With Iron Mountain’s SaaSProtect® Suite of Services, you can ensure access, allowing them to maintain business continuity if something were to happen to your company. SaaSProtect® gives you the advantage to prove your trustworthiness, level the playing field with established competitors, and ultimately earn your customers’ business by prioritizing the accessibility of your service.

What You Gain ...

  • Maintain subscribers’ business continuity no matter what happens.
  • Confidence and control in knowing your subscribers’ information is protected.
  • Peace of mind knowing that you’re prepared for the unexpected.


NCC Group Software Resilience has acquired Iron Mountain’s Intellectual Property Management (IPM) business. For more information on the acquisition, please visit our dedicated information hub, or contact Iron Mountain IPM.

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