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07 December 2023

Mambu Guarantees Regulatory Compliance and Continuity with SaaS Escrow


Mambu SaaS Escrow Solution Case Study

Launched in 2011, Mambu’s SaaS banking engine powers over 6000 loan and deposit products, serving over 14 million end customers. With more than 275 live operations in 55 countries, their cloud-native technology enables financial institutions to easily bring any product to any market, grow cost-effectively and exceed ever-evolving consumer demands.

Although cloud solutions are still evolving in regards to industry regulations, for heavily regulated sectors such as financial services, companies must adhere to regulations and guidelines regarding the use of third party supplied software.

For example, in the UK, The Financial Conduct Authority (FCA) specifically highlight what banks should be doing in relation to risk management and the cloud. Financial services firms should have appropriate arrangements in place to ensure they can continue to function and meet IT outsourcing and third-party risk management regulatory obligations in the event of an unforeseen interruption of the outsourced services.

As a cloud-native, SaaS provider focused on highly regulated industries such as financial services, it is imperative for Mambu to offer a level of assurance those in other sectors may never have to worry about. Mambus’ customers want to know that no matter what happens, their solution will be continuously available, compliant and are not exposed to risk. Therefore Mambu opted to implement Escode's industry leading SaaS Escrow solution, Escrow-as-a-Service (EaaS).

As a result of pro-actively working with Escode, part of NCC Group not only have Mambu ensured its customers adhere to relevant UK regulations but should their core service become unavailable, its customers will be able to provision the necessary resources to support the application, independent of Mambu.

Operating within an industry faced with continued regulation and compliance pressures, Mambu’s due diligent approach towards risk mitigation by implementing EaaS has enabled its customers with a digitally focused business strategy to confidently embrace the adoption of cloud technology.

Frederik Pfisterer, Chief Operating Officer at Mambu commented: ‘As a business-critical cloud service provider, our customers within the financial industry require strong business continuity assurance from an independent third party. NCC Group’s Escrow as a Service solution serves as a wonderful tool to satisfy customer requests for independent third party assurance of our business continuity measures and greatly reduces the need for direct audits by our customers. It therefore frees up valuable time and creates true customer value.’


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