Escrow management center: take control of your technology escrow accounts

Business Challenge

You need to manage all of your technology escrow needs – but at times, it can be a little overwhelming. Having a single point of access for managing all the deposit accounts in your Iron Mountain technology escrow portfolio – including source code, data and other forms of intellectual property – is an effective approach to keeping organized.

Organization is essential to successfully safeguarding your (and your clients’) future – and this is especially true with your escrow accounts. You need to be able to track authorized users, monitor the status of submitted work requests and access real-time reports of escrow account activities. When you need to answer immediate questions about the technology you have in escrow, you should be able to access up-to-the-minute information on your deposit accounts – particularly when confirming important deposits, or verifying current relationships. Having this information at your fingertips will improve your response time to both new and current customers, and ultimately increase your service efficiency.

Take Control:

Iron Mountain™ Escrow Services guarantee a response to customer requests within three business days. With our industry-leading self-service tool – the Escrow Management Center – you can manage all your account needs online, and in minutes.

How this Affects You

You need the ability to manage escrow on demand, and instantly verify all of your account information to provide the necessary backup for compliance – whether internal or external. Taking the proper steps to ensure protection and security of your account is vital to making your escrow information support your business objectives.

Introducing Escrow Management Center

This valuable, web based resource is complimentary to Iron Mountain Escrow Services customers to help manage all technology escrow needs. You’ll be able to designate who has access to your Escrow Management Center through provisioned login IDs and passwords.

Using a four-level user authority system ensures that each user sees only the data they are entitled to see. All account data is fully backed up to an alternate location in Iron Mountain’s own ultra-protected data center environment, resistant to seismic activity and other natural disasters.

What If You Could

• Save time and effort giving you access to your account anytime, anywhere.
• Increase responsiveness for a competitive edge with up-to-the-minute reporting.
• Create greater auditing control reducing concerns about compliance.
• Ensure privacy and security with advanced password protection and encryption.

What You Can Do Through Escrow Management Center

• View information across multiple accounts: deposit data, beneficiary enrollments, work requests, contact information, etc.
• Create an itemized list of deposit materials using the Exhibit B Wizard, which is sent electronically to Iron Mountain for processing. The wizard also captures information that establishes a chain of custody for deposits – both electronic and physical.
• Create custom notifications, alerting you of activity.
• Conduct escrow transactions such as enroll beneficiaries and update contacts on your accounts.
• Produce spreadsheet reports.
• View imaged documents.

Our Intellectual Property Management services include:

• Technology (Source Code) Escrow
• SaaSProtect Continuity™ services: escrow-like protection for Software-as-a-Service applications
• Registry and Registrar Data Escrow
• Electronic Deposits (via sFTP)
• Technical Verification of Deposits
• IP Litigation Discovery Escrow
• IP Consulting

Free Support For All Levels - Beginner to Expert User

Escrow Management Center is easy to learn and easy to use.

• Help function: Comprehensive, indexed help available from anywhere within the Escrow Management Center.
• Training: Online tutorial and workbooks.
• Support center: A toll-free call puts you in touch with a trained professional 24 hours a day, seven days a week.
• Online resources: Click to access escrow management best practices, such as setting account activity alerts, as well as tips on escrow and industry resources.
  Dedicated account representatives: All of our account representatives have been completely trained on the use of the Escrow Management Center and can assist you as you become familiar with it – and of course, respond to your needs personally as necessary.

NCC Group Software Resilience has acquired Iron Mountain’s Intellectual Property Management (IPM) business. For more information on the acquisition, please visit our dedicated information hub, or contact Iron Mountain IPM.

Get in touch