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01 December 2022

NatWest Case Study: Driving fintech innovation with Software Escrow

Natwest Case Study: Driving innovation in Fintech with Software Escrow

The challenge

NatWest’s Ventures team incubates ideas and scales up new digital solutions to support business customers. Celebrating digital innovation, the bank uses the latest technologies to create new solutions by bringing together dynamic ideas and a passion for exploring.

The technology supply chain that supports NatWest’s suite of new ventures can often be complex and varied. NatWest Ventures required a risk mitigation solution to complement and not constrain its innovation mission. 

The solution

NCC Group has worked with NatWest Group for over 20 years, providing software resilience and continuity solutions for a range of the Group companies and services.

NCC Group’s software resilience solutions assure the long-term availability of business-critical software and applications for customers while protecting the intellectual property rights (IPR) of software suppliers. A Software Escrow agreement ensures that software source code is held securely and independently with both the customer’s and software supplier’s agreement, ensuring that the material can be accessed and released if needed.

Working closely together, NatWest and NCC Group have created a responsible and sustainable approach to continuity and risk management for several of NatWest’s Ventures, including Tyl by NatWest, Esme Loans and Mettle.

To ensure a consistent approach across all business areas, NatWest Ventures and NCC Group worked together to identify all key software and technology partners used across the Group and categorized risk depending on usage and criticality.

Ongoing collaboration between NatWest Ventures, NCC Group and the software vendors ensures that regular deposits of code are taken at key development stages so that the latest version is always available.

The results

With the implementation of well thought out and relevant, robust risk management and resilience programs, the bank can ensure compliance with sector regulations without compromising on the innovation of their new offerings.

Andy Ellis, Head of NatWest Ventures commented

“Being proactive and placing security and resilience at the start of any  development means that we can confidently explore ideas and push boundaries, safe in the knowledge that we are managing any risk associated with our software supply chain responsibly.”

NCC Group Software Resilience commented

“Financial services is a key sector for us, and we are proud to be working with NatWest Ventures, adding a layer of resilience as it brings exciting and groundbreaking ideas to market.”


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Get in touch to learn how we support financial services firms: protect investments in IT, comply with outsourcing regulations and ensure the continuity of business-critical third-party applications.

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